The Essential Elements of an Efficient Sales Order Management System

Although the key elements of practical sales order management might appear straightforward, implementing them can be difficult without a well-designed system. Ideally, the order fulfilment process should begin by gaining an accurate understanding of the customer’s needs. Next, the supplier must acquire or manufacture the appropriate items, advise the purchaser regarding delivery details and get the items to the customer by the promised date while ensuring sales records and accounts are updated in parallel.

Whether a business will thrive or fail is not determined solely by the level of demand for its products. Today’s buyers also expect quality customer service, which means suppliers must ensure their clients’ orders are correct, they are updated about their progress, and their goods are delivered on time. In practice, these are the key performance indicators (KPIs) of any effective sales order management solution.

However, theory is one thing, and practice is another. In the busy environment of a warehouse or distribution centre, pressures can often lead to oversights and mistakes. Clients receive the wrong items, or their orders are overlooked. On the bright side, there is an innovative solution to help suppliers overcome these problems and simplify the management of sales orders.

An Innovative Sales Order Management Solution

The 21st century has seen a marked increase in the use of software to replace tedious and error-prone manual activities in fields as diverse as surgery, operator training, website design, manufacturing and interplanetary navigation. In addition, a software solution developed in South Africa can play an invaluable role in ensuring the efficient management of sales orders.

The FenyaSoftWMS solution is a component of a broader-based warehouse management system. It offers a means to gain a detailed overview of each step in the lifecycle of a customer’s order. The system overcomes the operational inefficiencies inherent in manual order processing to optimise the customer experience and enhance supplier performance.

Key Features of the FenyaWMS Sales Order Management Software

Users of this efficient order fulfilment software solution will benefit from the following five features:

Timestamps: Each step, from receipt to delivery, is timestamped, allowing users to track the time spent on each step and the intervals between them while tying each action to the person responsible. Monitored order picking: The system combines a live view of the picking process with progress updates. Set picking schedules: This feature allows the user to make adjustments to picking schedules to prioritise those orders that must be completed first. Detailed reports: These include both user and process performance details. Report filtering: This facility offers an efficient means to handle internal and customer queries by rapidly identifying the status of any order in the system.

Integration of Sales Order Management Data with Sage ERP

Some users may opt to run the FenyaWMS as a standalone application. However, FenyaWMS offers the additional benefit of direct integration into popular enterprise resource planning packages, such as Sage 50 Cloud, Sage One (Business Cloud Accounting), Sage 200 and Sage 300. If you would like your business to take advantage of the many benefits of this time-saving solution or need further product details, please don’t hesitate to get in touch.

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